gavel Legal Documents

Legal

Contractual and licensing documents are available here for download — transparent, complete and GDPR-compliant.

Our terms and agreements — by email

The following documents form the legal basis of our business relationships. They apply to standard software, individual development and service offerings. Enter your email address — we will send you all four documents in a single message.

Request documents

You will receive an email shortly with download links to the following documents:

  • GTC · General Terms & Conditions
  • DPA · Data Processing Agreement
  • SLA · Service Level Agreement
  • EULA · Hey Healthcare app licence

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A note on language

The documents provided are drafted in German because all contracts with Haedge Consulting GmbH (Bremen, Germany) are governed by German law. If you would like an English summary or a sworn translation for procurement purposes, please contact info@e-health.software.

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Notes on validity

These documents apply to all contracts concluded from May 2026 onwards. The DPA is provided to clients in text form and is valid without signature (Art. 28(9) GDPR). For questions about the contract documents please contact info@e-health.software. For data protection enquiries, our data protection officer is available at datenschutz@e-health.software.