Contractual and licensing documents are available here for download — transparent, complete and GDPR-compliant.
The following documents form the legal basis of our business relationships. They apply to standard software, individual development and service offerings.
The documents below are drafted in German because all contracts with Haedge Consulting GmbH (Bremen, Germany) are governed by German law. If you would like an English summary or a sworn translation for procurement purposes, please contact info@e-health.software.
Governs contract conclusion, scope of services, license rights, pricing, liability and all other general conditions for standard software, individual software and service offerings.
download Download GTCMandatory document under Art. 28 GDPR for all services where we process personal data on behalf of the controller. Covers technical and organisational measures, sub-processors and data subject rights.
download Download DPADefines our service commitments on availability, response times and support. Sets binding milestones for maintenance, incident handling and the reachability of our service teams.
download Download SLALicense terms for the Hey Healthcare apps (Hey Midwife, Hey Nurse, Hey Physio, Hey Therapy) on iOS and Android. Required document for distribution via the App Store and Google Play.
download Download EULAThese documents apply to all contracts concluded from March 2026 onwards. The DPA is provided to clients in text form and is valid without signature (Art. 28(9) GDPR). For questions about the contract documents please contact info@e-health.software. For data protection enquiries, our data protection officer is available at datenschutz@e-health.software.